Privacy Policy

Effective Date: 01/01/2024

Zinara (“we,” “us,” or “our”) operates the www.zinara.co.zw and zwzinara.net websites (the “Service”). This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use our Service, and what rights you have regarding your personal information. We are committed to safeguarding your privacy in accordance with global and local data protection laws.

1. Information We Collect

We collect different types of information to provide and improve our Service.

1.1 Personal Data

While using our Service, we may ask you to provide personally identifiable information, such as:

Email address, name, phone number, and postal address
Account information: Username, password, and authentication credentials
Payment details (e.g., credit card information, billing details)

1.2 Usage Data

We collect information on how our Service is accessed and used, including:

IP address, browser type, operating system, and device information
Log data: Pages visited, time spent on pages, and other analytics

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect and store information about your use of the Service. You can control your cookie preferences through your browser settings.

2. How We Use Your Information

Zinara uses the data collected for the following purposes:

To provide and maintain the Service
To notify you of changes to our Service
To allow you to participate in interactive features of our Service
To provide customer support
To gather analysis for improving the Service
To monitor usage and detect technical issues

3. Legal Basis for Processing Personal Data

If you are located in the European Economic Area (EEA), we process your data under the following legal bases:

Consent: You have provided consent for specific purposes.
Contractual necessity: Processing is required to perform a contract.
Legal obligation: To comply with local laws.
Legitimate interests: To further our business interests without infringing your rights.

4. Compliance with Local Laws and Regulations

We adhere to local data protection standards, including:

4.1 Cyber and Data Protection Act (Zimbabwe)

Zinara complies with the Cyber and Data Protection Act, ensuring that personal data is handled with care, transparency, and accountability. We are committed to securing data, preventing data breaches, and notifying relevant authorities and individuals in the event of a breach.

4.2 Postal and Telecommunications Regulations (Zimbabwe)

In accordance with local telecommunications laws, we ensure the privacy and security of communications transmitted via our website and services.

4.3 Other Applicable Regulations

Where applicable, we comply with other local laws and regulations, including those related to the retention and storage of personal data.

5. Sharing and Disclosure of Information

We will never sell your personal data. However, we may share it with trusted third parties under the following circumstances:

Service Providers: To assist us in providing our Service.
Legal Obligations: When required by law or legal processes.
Business Transfers: In case of mergers, acquisitions, or asset sales.

6. International Data Transfers

Your data may be transferred to servers located outside your country. We ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data during international transfers.

7. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. Afterward, your data will be securely deleted or anonymized.

8. Your Rights

You have the right to:

Access your personal data
Correct inaccuracies in your data
Request deletion of your data (where applicable)
Object to the processing of your data
Withdraw consent at any time (where consent is the basis for processing)

To exercise these rights, contact us at info@zinara.co.zw.

9. Security of Data

We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect data from children. If you believe that a child has provided us with personal data, please contact us, and we will remove the information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Significant changes will be communicated through email or Service notifications.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

By email: info@zinara.co.zw